74street Profesional knives roll is a luxury profesional item, perfect to tote your knives set.
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Please remind this before you order from us: each and every item is handmade completely, hand cut, hand stitched, hand glued, hand eyeleted, hand perforated, tested, etc Each and every bag goes through many working phases. This work might take a few days. We give all our attention to each and every bag we create, we can not cut from our working time because that would mean to cut from our quality and we are not interested in that. We can not negotiate our working time. For crafting a bag we need five days. Remember: we are two artist, we don't have employees, we are not a factory. That's why our time to deliver a bag can take up to five days.
All packages are shipped via USPS Priority Mail.
Thank you for your time and appreciation!
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We do not do refunds or exchanges on wrong colour or wrong size than you thought it might be. Colours vary from screen to screen. If you are unsure about colour convo me and I will let you know. All items are made to order.
Not responsible if the bag you purchased is smaller or bigger than what you thought. Or it does not fit all the things you wanted to fit in your bag.
If you have specific needs for your bag and you do not discuss with me beforehand
I am not responsible for the bag not meeting your needs. We establish all together before you place your order. You can write me anytime. We will do our best for you to have exactly what you dream!
Please before placing any orders, if you think you have any questions, please contact us. We want you to be sure that you understand our work, and the leathers we use. We most of the time use unique leather and distressed leather. And the leather varies from one bag to another, there are no two types of leather perfectly the same.
We don't do refunds only because you do not like the bag anymore. Please respect our work.
WE ARE NOT A FACTORY. There are no such things from us that a bag will be sent with few defects or faults. Because of WE PERSONALLY handmade each and every bag. We do not give them away to be made in another place by somebody else or by a factory where people can do faults or mistakes. That's why we assume the perfection of our bags. That's why we don't accept refunds, returns, or cancellations after you decide to purchase one, and actually already purchase it. There are no such things like "it's good, well worked, I love it, but it's not what I was waiting for" Please assume your purchase and buy ONLY IF YOU really like our style, and if you really understand that a vintage aspect leather is not a fault or defect.
We give time to each and every client, we answer each and every message, each and every question. The final decision is yours. Each an every client has a file here, with every message he sent, with all specifications, so there's no reason a bag look different than you ever wished. We also send pictures with leather if you ask for, we also send if you ask for it pictures with the handcrafting process. We give you all the attention you need.
Please understand all our good intentions.
PLEASE TRACK YOUR OWN PACKAGES!
After the package lives our country is not our responsibility to solve claims between you and your Post Office to receive it earlier, or for any delays, for mistakes in writing address by your local post offices. The package lives our studio in perfect order, we provide you tracking numbers, all the papers from Customs Duane, but on your territory, you will have to resolve claims yourself with your personal ID.
We declare ourselves not responsible to track your package. Please try to understand this. All harassment cases and threatenings regarding your willing for us to track your package in your place till you'll have the package at your door will consider abuse and will be reported.
One of the websites for tracking is:
Custom orders cannot be exchanged. This means a product or a size we do not normally sell, or make it in a colour that we do not normally stock. Please understand that, and be sure before you place your order.
If a package is lost during USPS shipping time, or any other shipping company it's not our fault. We can not cover losses. We declare ourselves not responsible for losses. We will provide you with the tracking number for shipping your item.
In case of losses will be no refund.
Losses never happened to us before - we have to mention this. All our clients received their items.
We do not respond for eventual damages to the shipped parcels. All our items are properly shipped, in perfect and completely verified conditions by Customs in a clean and dry condition.
Any damages are assumed and supported by you as a customer. We can not take the travelling of the parcel as our responsibility.
DELAYS AROUND HOLIDAYS, ESPECIALLY CHRISTMAS, MASSIVE SNOWINGS OR ANY OTHER UNCONTROLABLES EVENTS
FIRST: All our packages are sent 1st CLASS PRIORITY with no exceptions.
AROUND CHRISTMAS DELAY SITUATIONS:
Around Christmas, or any other Holiday might happen delays, and you must know and understand this before placing any order. Around Holidays try to decide to place your order at least 2 weeks before the event. Don't live it for the last moment and then asked claims here and there and commit harassment acts on us during the Christmas holidays, because we can not help you. Once a package has been sent we can not hurry to arrive sooner to you we have no ropes to pool and you have to understand that. You must calculate the time we need for crafting, then normally shipping three up to ten days, plus delay, you can add at least eight more days for delays. And it's not from our fault. The delivery company are so agglomerated that they simply can not cover all deliveries as usually. Patience is more useful than harass or threatened us. All harass and threatening cases will be reported! Agglomeration during Holidays means a delay for your package. Please keep this in mind! Trust us: it's very important!
HOW WE REFUND WHEN IT'S NEEDED:
Please understand that for a refund, first, we need our item back to be checked, if it's brand new, unused, with no purpose damage or replaced with something else. We will not be going to refund until we receive our item back. We have reasons to follow this steps and there is no other way to do refunds. We can not refund something we don't have. And we do this refunds only in exceptional cases.
Thank you for your understanding, and please don't try to convince us to change the way we work. We have behind our back years of experience that led to this rule. Thank you again for all your understanding.
In all cases of refund, you will support all the fees for transportation back and forth. It was your decision to purchase and your decision for return or refund. Please understand that this all takes your own responsibility.
In case of losses will be no refund.
EVEN IF IT'S NEEDED WE REFUND ONLY ITEMS IN THE PERFECT CONDITION, AS WE SHIPPED THEM. PLEASE DON'T TRY FIRST TO: USE IT, DAMAGE IT, SOAK IT, RUST IT, DESTROY IT AND THAN ASK FOR REFUNDS. We will report all cases like this.
In case that you damaged the bag in a way that we can help you to repair it, for a cost it can be repaired. And for transportation back and forth. All fees regarding reparations, materials for reparations and transportation will be supported by customers.
We accept any custom orders and we have the possibility to work small series.